Tawsil Mutaaddid is committed to protecting the privacy of its users and safeguarding their personal data. This policy explains how we collect, process, and use your information when you use the application. By continuing to use the app, you expressly agree to the terms of this Privacy Policy.
Full name
Phone number
Email address
Address and real-time geographic location
Vehicle information (for drivers)
Verification documents such as ID, driver’s license, etc.
Device information (device type, operating system)
IP address
Real-time location data during app usage
Order history and in-app activity
We use the collected information for the following purposes:
Creating and verifying user accounts
Enhancing app performance and improving service quality
Matching customers with nearby drivers
Processing payments and managing orders
Sending account-related and order notifications
Providing support and responding to inquiries
Your data may be shared only in the following cases:
With drivers to fulfill customer orders
With government authorities upon official request
With secure payment service providers
With analytics services to improve performance without revealing personal identity
We do not sell or rent user data to any third party.
Tawsil Mutaaddid implements advanced security measures to protect your personal data, including:
Encryption of sensitive information
Protection systems against unauthorized access
Regular monitoring for potential security vulnerabilities
However, no method of data transmission over the internet is 100% secure.
Users have the right to:
Access their stored personal information
Modify or update their information at any time
Request deletion of their account or data if they no longer wish to use the app
Disable location sharing from device settings (may affect app functionality)
The app may use cookies to enhance user experience and analyze performance. Users can disable cookies through device or browser settings.
The application does not provide services for users under the age of 18, nor do we knowingly collect data from minors. Any discovered data will be deleted immediately.
The administration may update this policy from time to time. Users will be notified of major changes. Continued use of the app after updates indicates acceptance of the revised policy.
For any questions or concerns regarding this Privacy Policy, please contact our support team through the communication channels available within the application.
